PRIME was founded in 1997 as an IPC project when four European posts joined forces to promote common standards with the aim of stimulating trade in cross-border packets. Today, PRIME is a network of true global reach with more than 155 postal operators and processing approximately 400m items worldwide annually.

The core business of PRIME is its agreements that are based on a Pay-for-Performance model to maintain quality standards (both for delivery and scanning on delivery) and to remunerate posts on achieving agreed performance standards and conditions. All products offer track and trace capabilities for the delivery of cross-border packets. The level of electronic delivery confirmation ranges from scanning to signature for proof of delivery.

IPC’s service to PRIME

  • IPC provides reporting systems to PRIME, which measures performance through Quality Performance Reporting, and Ready Reckoners that are produced monthly and quarterly for accurate invoicing between PRIME members, based on the level of quality achieved.
  • PRIME also utilises the IPC Global Customer Service System (GCSS) so that PRIME members can benefit from a web-based customer service system that handles enquiries between posts and caters for the settlement of indemnities for Registered and Insured services. Additionally, this data may be uploaded to a post’s website, in their own language, creating a compelling enduser track and trace experience.
  • PRIME is using the IPC ITMATT Data Quality Management service to validate data in view of the cross-border customs clearance.

Benefits of IPC's service

  • End-to-end data reporting through IPC’s data monitoring system.
  • Access to data-sharing systems and processes, which is fundamental to deliver better products and services.

More information

For more information, visit the PRIME website To find out more about PRIME or how to join, contact