TOP STORY E-commerce growth boosts end-of-the-year parcel volumes and returns in Europe AMERICAS E-commerce boom creates parcel delivery records at Canada Post ■ U.S. Postal Service readies for holiday returns ■ EUROPE E-commerce, logistics drive postal growth, IPC report finds ■ Brussels tells parcel firms to improve European cross-border deliveries ■ Managerial appointments ■ Austrian Post deploys new sorting system in Linz ■ DHL Express receives 100th TAPA certification in Europe ■ Logistics companies could become the “search engines of the real world” ■ Exapaq opts for SmartWater solution ■ Itella parcel deliveries increase by one million ■ Poste Italiane buys Alitalia stake as Etihad poised to swoop ■ €111 million extra online sales in the Netherlands thanks to Christmas purchases ■ PostNL opens parcel points at GAMMA and KARWEI home improvement centres ■ Russian SPSR continues service expansion as express gains market share ■ TNT Express wins exclusive contract with Gibson