Nicolas Bilhoto joined IPC in 2015, where he began as Senior Manager, Customer Support and PRIME Operation Manager. As Head of Service Management and Development, Nicolas is responsible for maintaining and enhancing customer experience and relationships to fulfil IPC’s mission statement and providing a high-quality service to IPC member posts, as well as delivering fast and agile development capacity.
Nicolas has 10 years of experience in the postal and logistics sector and an academic background in International Relations with a specialisation in e-commerce. He began his career in the Postal Union of Americas, Spain and Portugal, a regional subsection of the Universal Postal Union, where he was responsible for the successful delivery of several development projects in the Latin American and Caribbean regions.
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