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Latest IPC news

With Sign For Me, the new free service from bpost, you can have your registered mail delivered even when you’re not home

bpost is launching a free time-saving service throughout Belgium. With Sign For Me, you can have your registered mail delivered to your home, even when you’re not there. All you need to do is drop by the post office or a post point to give bpost power of attorney. No more waiting, no more stress planning a journey and finding a parking space to pick up your undelivered registered mail.

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IPC’s Global Customer Service System (GCSS) enhanced to better serve customers

IPC has made significant progress with a major enhancement programme for its Global Customer Service System (GCSS). GCSS currently links 291 postal customer service centres across 191 countries. GCSS enhancement programme phase one has been successfully launched on 17 May, bringing the new functionalities of Customer Service Force Majeure and enhanced auto population of inquiries. Throughout the remainder of 2021, GCSS enhancement phase 2 shall bring sharper focus upon existing established processes and will, in addition, provide new features. Thanks to all these new functionalities, this enhances the support GCSS provides to posts to assist their customer complaints across all international tracked postal products, such as EMS, UPU Parcels, INTERCONNECT, EPG and PRIME. The second phase development is well underway towards meeting the planned delivery in Q4 2021.

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Facts and figures about IPC

15
million tonnes of CO2 saved
110
million tracked postal events per month
190
Posts to which IPC provides services
15
million returns